Shipping + Returns
IN-STORE RETURN POLICY
In-store purchases can be exchanged for store credit or a new item within 14 days if in original unused condition with tags attached and a copy of your receipt.
WEB STORE RETURN POLICY
We understand the need to try on clothing. To allow for this, Dotter will issue refunds on web-purchased clothing items that are received back to us within 14 days of purchase in their original, unworn condition. Additionally, items set aside for In-store Pickup may only be returned within 14 days of purchase date. Please note that we do not refund original or return shipping costs. If you received free shipping on your order but return said order, a shipping fee will be deducted from your refund. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. We have the right to deny credits if the merchandise returned does not meet our requirements. Please follow the return procedure, listed below.
SALE CLOTHING OR ACCESSORIES
Refunds will only be issued for full priced items. Clothing and accessories in the sale section as well as all purchases made during special sale on sale (greater than 20%) promotions are FINAL SALE.
ALL OTHER ITEMS
We do not offer refunds on all other items. Undergarments, books, fragrances, candles, and beauty/apothecary are final sale.
All returns must be approved by Dotter. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are returning. We will issue a return authorization number which must be included in your return package. Items must ship within 2 day of return authorization. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
At this time, we are not able to offer exchanges. If you would like to exchange an item, contact us about making a return for a refund and then place a new order.
Online orders slated for in-store pickup must be picked up within 1 month otherwise the items will be donated.
We cannot be held responsible for lost, stolen or delayed packages. Please contact your local post office to remedy the situation. We will do our best to assist you in sorting out the situation with the carrier. In some instances, this can take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.
All international orders are FINAL SALE.
Due to the nature of international mail, it's very difficult to track your international package. If you’d like, contact us at email@example.com to receive your Customs number, which can sometimes be used within your country's mail system to locate your package. Priority Air and Fedex parcels are able to be tracked, so please use these services if you'd like the extra security.
Unfortunately, we cannot be responsible for lost or missing international packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for shippings.